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About Us
Respect Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Respect Ltd
1-3 Adelphi Street Radcliffe Manchester M26 4ES United Kingdom
Phone: 0161 723 3276
Fax: 0161 723 4802
Email: zen35594 [at] zen [dot] co [dot] uk
VAT Reg No. 803722651
Registered In England 04517781 |
Making A Purchase
Respect Standard Terms And Conditions and Returns
Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully.They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Our Contract
You will have an opportunity to check and correct any input errors in your order up until you click on the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Barclays PLC or other agencies. In particular, we may pass your details to Barclays PLC for them to check against certain public and private databases. Barclays PLC may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our store may differ from those featured on this site.
All products on this web site may vary due to manufacturing dyes etc.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges.
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices on this website may be incorrect if this occurs we will inform you and offer you an alternative or cancel the order.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and we will have to cancel the order or offer you an alternative.
We accept payment by MasterCard, Visa, Delta, Switch, American Express and any other major cards. Payment is deducted when we process your order.
Age Requirements
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
Delivery
Where we Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. You only pay one delivery charge, irrespective of the number of products ordered.
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order. If you add additional items, please double check the charge by clicking “Re-calculate”.
How We Deliver
All products are delivered either by courier or by post, depending on their size and value. We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Postal and Courier Deliveries, normally 2 - 5 Working Days
Postal and courier deliveries should arrive within 2 - 5 working days of placing your order. (Please allow up to double during Christmas and sale periods)
If we are sending your product by courier, our third e-mail to you will contain a link to the DHL/Omega website, and a parcel number, so that you can track your order right to your doorstep. DHL/Omega deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Channel / Scottish Islands.
You can track the progress of your order by using the tracking section in services.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility. If your order is not en route to you, please e-mail us at sales@respectsport.co.uk or telephone 0161 723 3276. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
Cancellations and Returns
You can cancel your purchase (if goods are faulty or not fit for the use intended) at any time either before or up to 14 days after delivery by:
· Returning the product to our store (please supply your receipt and the card details you paid with, so that it can be credited);
· Emailing us at sales@respectsport.co.uk;
· Phoning us on 0161 723 3276 - please have your order reference number and delivery details to hand;
· Writing to After sales, Respect Ltd, 1-3 Adelphi Street, Radcliffe, Manchester, M26 4ES (please do not post products to this address).
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidisks, books and other items must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a refund, and the cancellation is free of charge provided you return the product to our store, We can arrange for it to be collected from the delivery address for a fee (please contact returns on 0161 723 3276). If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
· You return your product to a store without proof of purchase;
· The goods were a special order to your specification.
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 3 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be: -
· In otherwise in 'as-new' condition;
· Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to Respect Ltd or phone Respect Ltd after sales on 0161 725 9736 (10am to 5pm Monday to Friday, 9am – 5pm Saturday).
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. The guarantee period is three months from delivery.
If a pre-recorded videotape, DVD, CD is faulty under guarantee we will happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for the costs of collecting goods for replacement or refund if they are not taken into our store.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
This Website
We, Respect Ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may not use, download, copy, publish, transmit or otherwise make available. Any use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Respect website and our telephone order hotline. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Respect Ltd, 1-3 Adelphi Street, Radcliffe, Manchester, M26 4ES, registered in England No. 04517781, VAT No. 803722651.
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2-3 working days. If Express shipping is selected the your order shall be with you in 1 working day provinding the order is placed before 1 'o' clock pm. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 723 3276 (International +44 0161 723 3276) or fax us on 0161 723 4802 or write to us at 1-3 Adelphi Street Radcliffe Manchester M26 4ES United Kingdom |
Privacy Policy Respect Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Respect Ltd, 1-3 adelphi street, Radcliffe, Manchester, M26 4ES - 0161 723 3276
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